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Screening Intelligence
Screening Intelligence transforms high-volume, unstructured complaint and intake streams into structured, prioritized intelligence. It ensures nothing falls through the cracks and every signal is captured.
40x
Screening Speed
95%
Missed Signals Reduction
88%
Consistency Improvement
4.2x
Complaint Connection Rate
What it solves
- Complaint volumes overwhelm manual screening capacity
- Critical signals are buried in noise
- Intake processes are inconsistent and subjective
- Complaint patterns across time are invisible
How it works
- 1Ingests complaints from any channel — forms, emails, documents, hotlines
- 2Automatically extracts entities, allegations, evidence, and urgency signals
- 3Structures and categorizes each intake with standardized taxonomy
- 4Routes, prioritizes, and connects related complaints intelligently
Why it's different
Not a ticketing system — an intelligence engine for intake
Extracts structured data from unstructured complaints
Identifies patterns across complaint streams automatically
Connects related complaints that human screeners miss
Intelligence outputs
Structured complaint intelligence cards
Priority scoring with rationale
Complaint pattern and surge detection
Connected complaint network analysis
See Screening Intelligence in action.
Request access to see how Screening Intelligence transforms your oversight capabilities.